Privacy Policy -

Privacy Policy

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Privacy and Policy

Asia Delight Tours & Travel is committed to our passenger’s privacy and security and taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensure that your personal information is protected. We recommend that you review the privacy policy to determine how that site protects your privacy.

The type of personal information we collect and hold

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, Asia Delight Tours & Travel does not collect sensitive information about you such as details of your race, political beliefs, religion, or health. However, depending on the products and services you ask us to provide, we may need to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).

We will ask for a broad range of personal information, which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Asia Delight Tours & Travel you book and the type of product or service you choose.

If we are not able to collect personal information about you, we may not be able to provide you with the products, services, or assistance that you require. The collection, use or disclosure of your personal information is needed to provide these.

We will generally ask for the following types of personal information:

Name, address, telephone number, email and contact details;
Date of birth;
Gender;
In addition, if a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Depending on the product or service you choose, you may also be asked for other types of personal information such as:

Insurance – travel
Passport number
Credit card details

Cookies

Our websites rely on “cookies” to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet enabled device. Cookies are generally one of two types, a session cookie or persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites. We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. Asia Delight Tours & Travel uses cookies to collect and use information for a range of purposes, including to maintain and improve the operation of our websites, track user preferences and product requirements to customize our websites, and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies or being notified when cookies are being used.

Purposes of collection of personal information

We collect your personal information so we can:

identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
understand your requirements and provide you with a product or service;
set up, administer and manage our products and services,
get a better understanding of you, your needs, your behaviors and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and disclosure

We use and disclose your personal information for the purposes for which we collected it. Please refer to the “Purposes of Collection of Personal Information” section to understand what these purposes may be.

If your personal information is subject to Malaysian privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection.

For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to Asia Delight Tours & Travel such as information technology support or programming, hosting services, telephony services, mailing or sending of documentation to customers digitally or otherwise.

As a travel agent, Asia Delight Tours & Travel offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. Asia Delight Tours & Travel maybe required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided, we will not be able to finalize your booking.

Collection use and disclosure of personal information for marketing

Asia Delight Tours & Travel has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from Asia Delight Tours & Travel and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, message, telephone and other internet-based marketing including targeted online advertising and online behavioral marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.

We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.

Parties to whom we disclose and collect your personal information

As detailed in “Ways we collect your personal information” section there are a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to Asia Delight Tours & Travel or third parties. The particular party will depend on which company or brand in Asia Delight Tours & Travel you do business with and what product or service you receive.

Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:

other companies within the Asia Delight Tours & Travel and other trading divisions or departments within the same company
customer, product, business or strategic research and development organizations;
a third party with whom we have contracted to provide travel services, administrative or other business services – for example:

– information technology providers,

– marketing agencies and other marketing service providers;

– travel providers whose product you are travelling on;

– print/mail/digital service providers; and

– imaging and document management services

data warehouses,
social media and other virtual communities and networks where people create, share or exchange information;
publicly available sources of information;
clubs, associations, member loyalty or rewards program providers and other industry relevant organizations;
any other organization or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organizer).

Overseas disclosure

We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:

when you have asked us to do so or we have your consent;
when we have outsourced a business activity or function to an overseas service provider; and
certain electronic transactions.

We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries.

Security of your personal information

We hold your personal information in:

computer systems;
electronic databases;
digital records;
telephone recordings; and
in hard copy or paper files.

These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by a company in Asia Delight Tours & Travel and may be held locally in Malaysia. Or they could be managed by a third-party storage provider with whom Asia Delight Tours & Travel has a contractual relationship and be either managed locally and/or overseas.

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as authorized access, modification or disclosure. The ways we do this include:

limiting physical access to our premises;
restricting electronic and physical access to personal information we hold;
having in place stand-by systems and information backups to deal with major business interruptions;
maintaining technology security products;
requiring any third-party providers to have acceptable security measures to keep your personal information secure; and

We maintain industry standard technology and procedures in respect of our information management and provision of online services. Asia Delight Tours & Travel has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and fire wall settings. Asia Delight Tours & Travel’s systems and information technology infrastructure are regularly audited both by internal and external experts.

E-mail transmissions to Asia Delight Tours & Travel, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. Asia Delight Tours & Travel does however employ strong encryption techniques and the use of firewalls similar to financial institutions and internet transaction systems globally. If you make a transaction involving the submission of personal information over the Internet to Asia Delight Tours & Travel using one of our online forms then the Asia Delight Tours & Travel employs that encryption technology. Once Asia Delight Tours & Travel has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.

Asia Delight Tours & Travel trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.

Contact Details:

If you have any questions or inquiries about this privacy policy or about how we handle Personal Information about you. Please contact the Asia Delight Tours & Travel Office by telephone: 0124493143 / 0124844191 or by email to customerservice@asiadelight.com.my