Terms & Conditions

By booking or participate in a tour or services with Asia Delight Tours & Travel Sdn Bhd, you acknowledge that you have read, understand and agree to be bound by these Terms and Conditions.

Reservations and Deposit

A deposit of  50% (subject to tour package selected) is required upon booking. The balance is to be paid in full 21 days before departure. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit. Deposits are applicable for the tour booked only and are not transferable.

Credit Card / Charge Card

Processing fee is chargeable for payments by credit card or charge card.

Cancellation / Amendments

1) Cancellation of a confirmed booking must be made in writing to avoid   misunderstanding.

2) Postponement / transfer of tour will be deemed to be a cancellation and will be charged accordingly. 

3) Cancellations during peak, festive or holiday seasons will result in 100% forfeiture of the booking deposit.

5) Deposits paid during travel fairs are non-refundable and will be forfeited if customer cancels tour.

Refund on Tour Packages

As The Company is acting as an agent for the service suppliers, all arrangements are still SUBJECT TO CONFIRMATION even after a deposit or full payment has been made. When the arrangement cannot be confirmed, The Company will endeavour to notify customer as soon as possible and a full refund will be made. The Company shall henceforth not bear any other liability or responsibility.

Tour Fare Excludes

–  Visa fees

–  Airport taxes + fuel surcharges (Subject to change without prior notice)

–  Extra baggage allowance

–  Meals, beverages, room services or any others not specified in the itinerary.

–  Gratuities to driver, tour guide or tour manager.

–  Other incidental items of a personal nature.

Tour fares are based on current airfares, service prices, government tax and exchange rates, applicable at time of print or quotation and are subject to change with or without prior notice.

Child Fare

Eligibility: Below 12 years (on the date of departure) Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with an adult.

Accommodation

In the event the accommodation booked or requested is not available, every effort will be made for an alternative accommodation of similar standard. The Company shall henceforth not bear any other liability or responsibility.

Special Request

If there are any requests regarding special meals, dietary requirements, adjoining rooms and so on, please inform The Company when booking. Such requests are subject to confirmation and availability.

Travel Documents

It is the passenger’s responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. An administrative fee of RM50.00 per person will be levied for any cancellation due to non-approval of visas.

The Company will, wherever possible, assist you to obtain the necessary visas. Service charge and visa fees will be borne by the passenger. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made, if the result of the rejection is made known to the Company at least 30 days prior to departures.

The Company cannot be held responsible for any expenses, reimbursement or refund of any tour fares if passenger is refused entry by any country on the tour for whatever reasons, including lack of necessary visas.

Seat Rotation

For the convenience of all members of the group, passengers are requested to rotate their seating arrangements on the coach during the period of the tour. Please co-operate when called upon to do so by the tour leader/guide.

Tour Guide

Passengers should take note that TOUR GUIDE and TOUR FACILITATORS are Not the personal maids of the passenger.Tour guide is provides assistance ,information and cultural,historical to passenger.Passengers should not expect that the tour guide would personally assist to their every needs.Furthermore, a tour guide is also human being who deserves some respect.Thus.we advise our passengers to treat our tour guides with proper respect and decency.We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions,our tour itinerary, or to anyone who may pose a threat to our customers/tour guide or drivers.Screaming at or insulting tour guides /drivers or fellow passengers or third party business and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.

Travel Insurance

Strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury and illness. Under no circumstance is The Company to be construed as a carrier under contract for safe carriage of the passenger or her/his baggage and belongings. Our staff will be pleased to assist in the enquire of any travel insurance.

Extension of Stay / Deviation

Extension of stay / deviation may be permitted at the end of the tour, subject to validity and restrictions of air ticket, seat confirmation and availability of hotel prior to the commencement of tour. It is the passenger’s responsibility to hold firm confirmation for their return flight.  When extension of stay / deviation cannot be confirmed three weeks prior to the group’s departure date, the passenger is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by The Company during the process, any extra cost will be borne by the passenger. 

Extension of stay / deviation will be at the passenger’s own expense and transfer to airport will not be provided. Alteration on the routing or date of travel is at the passenger’s own risk. No refund will be made to such a person for unused air tickets or for any meals and sightseeing tours or accommodation not used in part or full.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and non-reroutable.

Complaints / Claims

“Any complaints or claims must be submitted in writing and received within two weeks after the provision of service. We shall not be liable for any claims or complaints that are not presented in this manner.”